HOME ABOUT US PRODUCTS SUPPORT FAQ NEWS CONTACT US
   KEY WORDS: One din, Two din, Headrest DVD, Flip Down DVD, Mount Headrest DVD, Flip Down Monitor
CATEGORIES
FLIPDOWN MONITOR
HEADREST MONITOR
REARVIEW MONITOR
ONE DIN GPS PLAYER
TWO DIN GPS PLAYER
OE FIT NAVIGATION SYSTEM
SINGLE DIN PLAYER
CAR CAMERA
CAR DVR
CAR ELECTRONICS
 
kevincaihk
kevinhkcai@hotmail.com

sales@fortuneav.com
FAQ

How about our after-sales service?
1)Provide 1% spare parts and Service manual
2)Guarantee 1 year warranty, 18 months for VIP Customer
3)Do OEM services: design color box, print logo, make start-up logo
4)Offer Pictures relevant to orders production
5)Claim solutions provided within 48 hours, in words, pictures and video format
6)And we are team service but not individual service


What’s the Shipping Way?
We can handle many shipping ways, such as DHL, UPS, TNT, Fedex,EMS, Sea/Air , and we have cooperated with strong and stable forwarders for more than 3 years, and make sure the goods can be shipped fast and safe.


Is our factory able to make OEM orders?
Yes. As one of the leading car audio/vedio manufacturer in China. We have 30 software and hardware engineers; we also have experienced QC team, which is made up of 20 staffs. Therefore, we are able and qualifed to make OEM orders, and we do have made OEM order for Xtrons, Eonon, Pyleview, Legacy, Rosen...etc.


What is our Free replacement policy?
If defective unit found within 7days from the date buyer receive it, Buyer can return them back for replacement. (Must send back to us within 5 days after our approval) The buyer and Fortune Electronics is responsible for one way of shipping cost respectively


What is our warranty term ?
1) If within 12 months after receipt of goods: Free maintenance for defective in material, workmanship or functions, under normal use and conditions within the warranty period. The Buyer will return the defective product to Fortune Electronics with freight prepaid. Keep the defective product packed in either its original carton or a similar package with good protection. Fortune Electronics will return the repaired product with freight prepaid to the buyer.
2) If over the 12 months warranty period, Fortune Electronics can still offer free repairing service, but the buyer pay both shipping ways freight, and pay the needed material/parts charge.
3) The warranty does not apply to following when damage caused by : Failure to install or use the product in accordance with the instruction manual. Accident, neglect, abuse or acts of Force Majeure; Unauthorized repair or modification of the product; The TFT screen is not be covered by warranty, the customer will be responsible for any broken of TFT screen during the use; The series No. on the product has been removed or altered.
4) Ps: Repairing job at Buyers side If within normal defective rate, and the buyer has professional technician to do the Repairing job, Fortune Electronics can provide 2% (of total order qty) Spare parts free with Service instruction manual. And the shipping cost at buyer side. If defective rate is higher than guaranteed rate, The spare parts and the shipping cost will be negotiated by both sides


What are the benefits to our distributor, agent?
1)One to one service
2)18 months Warranty
3)2% spare parts
4)Existing brand effect worldwide
5)Brochures & Poster provided
6)Monthly new price list
7)Technology & repairing training

What’s the terms of being our distributor, agent?
1)Have been in car A/V field for more than one year
2)With electronic technician or local repairing center support
3)Fill the Application sheet of distributor form with real information and send to us
4)Have certain market share locally.
5)Power seller of Ebay are welcome! But only wholesale. No drop-ship.
6)Always have stock for more than 20 hot and regular models, can meet immediate delivery request.

What's the MOQ?
50pcs for car DVD player, 100pcs for car monitors, trial order is acceptable at the first time.


What's the lead time?
3-7 workdays for sample order, 7-20 workdays for bulk order upon quantity


What's the payment term?
Usually Ex-work, CIF, C&F, FOB acceptable as per requested

  • FLIPDOWN MONITOR
  • HEADREST MONITOR
  • REARVIEW MONITOR
  • ONE DIN GPS PLAYER
  • TWO DIN GPS PLAYER
  • OE FIT NAVIGATION SYSTEM
  • SINGLE DIN PLAYER
  • CAR CAMERA
  • CAR DVR
  • CAR ELECTRONICS
  •   Copyright © 2017 SHENZHEN VIEWXTRA ELECTRONICS CO.,LTD All Rights Reserved.   POWERED BY SZWEBER